Privacy Policy
1. Introduction
Dora Biyoteknoloji A.Ş. (Dora Biologics / Eurasian Tissue Bank, hereinafter referred to as “Dora,” “we,” “us,” or “our”) respects your privacy and is committed to protecting personal information collected through our website, dorabiologics.com.
This Privacy Policy explains how we collect, use, store, disclose, and protect personal information when you visit our website, contact us, or interact with our online services.
This policy applies to website visitors, healthcare professionals, business partners, suppliers, and individuals who communicate with us through our website.
2. Information We Collect
Depending on how you interact with our website, we may collect the following categories of information:
Information You Provide
When you contact us through our website or by email or telephone, you may provide information such as your name, email address, telephone number, company or institution, subject of your inquiry, and the contents of your message.
Technical and Usage Information
When you visit our website, certain technical information may be collected automatically, such as your IP address, browser type, device information, pages visited, and access times. The collection of this information depends on the website technologies and services in use.
Communication and Consent Records
We may retain records of inquiries, correspondence, and privacy-related choices or consent where necessary for communication, security, and legal compliance.
Please do not submit patient records, medical records, or other sensitive personal information through general website contact forms unless specifically requested through an appropriate and secure channel.
3. How We Use Personal Information
We may use personal information for the following purposes:
To respond to inquiries and requests submitted through our website.
To communicate with healthcare professionals, institutions, suppliers, and business partners.
To provide information about our tissue processing, storage, delivery, and related services.
To operate, maintain, and improve our website and its functionality.
To protect the website against spam, misuse, unauthorized access, and security incidents.
To maintain records and meet applicable legal and regulatory obligations.
To manage consent preferences and respond to requests concerning personal information.
We process personal information only where we have an appropriate legal basis under applicable data protection law.
4. Legal Basis for Processing
Where applicable, we process personal information on one or more of the following legal bases:
Your consent, where consent is required.
Taking steps at your request or performing a contract.
Compliance with legal obligations.
Our legitimate interests, provided those interests do not override your applicable rights and freedoms.
The appropriate legal basis depends on the purpose and circumstances of the processing.
5. Sharing of Personal Information
We do not disclose personal information indiscriminately. Where necessary and permitted by applicable law, information may be shared with:
Website hosting, maintenance, security, and technical service providers.
Communication and email service providers used to manage inquiries.
Professional advisers, auditors, or authorized representatives where necessary.
Public authorities, regulators, or law enforcement agencies where disclosure is legally required.
Other recipients where you have provided valid consent or disclosure is otherwise permitted by law.
Service providers are expected to handle personal information appropriately and only for authorized purposes.
We do not sell personal information for monetary consideration. Any other disclosure or use is subject to applicable law.
6. Cookies and Similar Technologies
Our website may use cookies and similar technologies to support essential website functions, remember preferences, maintain security, and, where enabled, analyze website traffic or display embedded content.
The types of cookies used depend on the website configuration and the third-party services enabled.
You may be able to manage non-essential cookies through the website’s cookie settings, where available, or through your browser settings. Disabling certain cookies may affect website functionality.
Where required by applicable law, consent will be requested before non-essential cookies or similar technologies are used.
7. Third-Party Services and External Links
Our website may contain links to external websites or use third-party features, such as embedded media, maps, analytics, or social media content.
These third parties may process information in accordance with their own privacy policies. We do not control the privacy practices of external websites and encourage you to review their policies before using their services.
The specific third-party services operating on our website may change over time.
8. Data Retention
We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this policy, maintain appropriate records, resolve inquiries, protect our legitimate interests, and comply with applicable legal obligations.
Retention periods depend on the type of information, the purpose for which it was collected, and any applicable legal requirements. When information is no longer required, it will be deleted, destroyed, or anonymized where appropriate and legally permissible.
9. Data Security
We take appropriate technical and organizational measures designed to protect personal information against unauthorized access, loss, alteration, disclosure, or destruction.
However, no website, electronic transmission, or storage system can be guaranteed to be completely secure. We therefore cannot guarantee absolute security of information transmitted over the internet.
10. International Data Transfers
If personal information is transferred to or accessed from another country through our service providers or business operations, we will take steps required by applicable data protection law to ensure that the transfer is lawful and that appropriate safeguards are in place where necessary.
11. Your Privacy Rights
Depending on the laws applicable to your personal information, you may have the right to:
Request information about whether and how your personal data is processed.
Request access to your personal information.
Request correction of inaccurate or incomplete information.
Request deletion or restriction of processing where legally applicable.
Object to certain processing activities.
Withdraw consent where processing is based on consent.
Request data portability where the applicable legal requirements are met.
Lodge a complaint with the competent data protection authority.
To exercise a right or ask a question about this policy, please contact us using the details in Section 14. We may need to verify your identity before responding. Certain requests may be limited by legal obligations or other lawful grounds.
12. Personal Data and Healthcare Information
Dora operates in the field of biotechnology and tissue banking, including tissue processing, storage, and delivery services.
This website’s general contact forms are intended for inquiries and business communications. Please do not submit patient-identifiable information, medical records, or other sensitive health data through these forms unless we have specifically instructed you to use an appropriate channel.
Where personal data is processed in connection with healthcare institutions, tissue-related services, or other regulated activities, additional legal requirements or separate privacy notices may apply.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our website, services, technology, or legal obligations.
The revised version will be published on this page with an updated “Last Updated” date. We encourage visitors to review this page periodically.
14. Contact Us
If you have questions about this Privacy Policy or wish to submit a request concerning your personal information, please contact us:
Dora Biyoteknoloji A.Ş. – Eurasian Tissue Bank
Address: Ahlatlıbel Mahallesi, 1859. Cadde, No: 16, Çankaya, Ankara, Türkiye
Email: info@dorabiologics.com
Phone: +90 312 222 36 72
Website: https://dorabiologics.com/
This Privacy Policy is intended to provide general information about website privacy practices. It should be reviewed against Dora’s actual data processing activities and applicable legal requirements before publication.
3. Embedded Content
Pages on this site may include embedded content, like YouTube videos, for example. Embedded content from other websites behaves in the exact same way as if you visited the other website. These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website. Below you can find a list of the services we use:Youtube
We use YouTube videos embedded on our site. YouTube has its own cookie and privacy policies over which we have no control. There is no installation of cookies from YouTube and your IP is not sent to a YouTube server until you consent to it. See their privacy policy here: YouTube Privacy Policy.4. Cookies
This site uses cookies – small text files that are placed on your machine to help the site provide a better user experience. In general, cookies are used to retain user preferences, store information for things like shopping carts, and provide anonymised tracking data to third party applications like Google Analytics. Cookies generally exist to make your browsing experience better. However, you may prefer to disable cookies on this site and on others. The most effective way to do this is to disable cookies in your browser. We suggest consulting the help section of your browser.
Necessary Cookies (all site visitors)
- cfduid: Is used for our CDN CloudFlare to identify individual clients behind a shared IP address and apply security settings on a per-client basis. See more information on privacy here: CloudFlare Privacy Policy.
- PHPSESSID: To identify your unique session on the website.
Necessary Cookies (Additional for Logged in Customers)
- wp-auth: Used by WordPress to authenticate logged-in visitors, password authentication and user verification.
- wordpress_logged_in_{hash}: Used by WordPress to authenticate logged-in visitors, password authentication and user verification.
- wordpress_test_cookie Used by WordPress to ensure cookies are working correctly.
- wp-settings-[UID]: WordPress sets a few wp-settings-[UID] cookies. The number on the end is your individual user ID from the users database table. This is used to customize your view of admin interface, and possibly also the main site interface.
- wp-settings-[UID]:WordPress also sets a few wp-settings-{time}-[UID] cookies. The number on the end is your individual user ID from the users database table. This is used to customize your view of admin interface, and possibly also the main site interface.
5. Who Has Access To Your Data
If you are not a registered client for our site, there is no personal information we can retain or view regarding yourself.
If you are a client with a registered account, your personal information can be accessed by:
- Our system administrators.
- Our supporters when they (in order to provide support) need to get the information about the client accounts and access.
6. Third Party Access to Your Data
We don’t share your data with third-parties in a way as to reveal any of your personal information like email, name, etc. The only exceptions to that rule are for partners we have to share limited data with in order to provide the services you expect from us. Please see below:Envato Pty Ltd
For the purpose of validating and getting your purchase information regarding licenses for this theme, we send your provided tokens and purchase keys to Envato Pty Ltd and use the response from their API to register your validated support data. See the Envato privacy policy here: Envato Privacy Policy.Ticksy
Ticksy provides the support ticketing platform we use to handle support requests. The data they receive is limited to the data you explicitly provide and consent to being set when you create a support ticket. Ticksy adheres to the EU/US “Privacy Shield” and you can see their privacy policy here: Ticksy Privacy Policy.7. How Long We Retain Your Data For
When you submit a support ticket or a comment, its metadata is retained until (if) you tell us to remove it. We use this data so that we can recognize you and approve your comments automatically instead of holding them for moderation.
If you register on our website, we also store the personal information you provide in your user profile. You can see, edit, or delete your personal information at any time (except changing your username). Website administrators can also see and edit that information.
8. Security Measures
We use the SSL/HTTPS protocol throughout our site. This encrypts our user communications with the servers so that personally identifiable information is not captured/hijacked by third parties without authorization.
In case of a data breach, system administrators will immediately take all needed steps to ensure system integrity, will contact affected users and will attempt to reset passwords if needed.
9. Your Data Rights
General Rights
If you have a registered account on this website or have left comments, you can request an exported file of the personal data we retain, including any additional data you have provided to us.
You can also request that we erase any of the personal data we have stored. This does not include any data we are obliged to keep for administrative, legal, or security purposes. In short, we cannot erase data that is vital to you being an active customer (i.e. basic account information like an email address).
If you wish that all of your data is erased, we will no longer be able to offer any support or other product-related services to you.
GDPR Rights
Your privacy is critically important to us. Going forward with the GDPR we aim to support the GDPR standard. AxiomThemes permits residents of the European Union to use its Service. Therefore, it is the intent of AxiomThemes to comply with the European General Data Protection Regulation. For more details please see here: EU GDPR Information Portal.
10. Third Party Websites
AxiomThemes may post links to third party websites on this website. These third party websites are not screened for privacy or security compliance by AxiomThemes, and you release us from any liability for the conduct of these third party websites.
All social media sharing links, either displayed as text links or social media icons do not connect you to any of the associated third parties unless you explicitly click on them.
Please be aware that this Privacy Policy, and any other policies in place, in addition to any amendments, does not create rights enforceable by third parties or require disclosure of any personal information relating to members of the Service or Site. AxiomThemes bears no responsibility for the information collected or used by any advertiser or third party website. Please review the privacy policy and terms of service for each site you visit through third party links.
11. Release of Your Data for Legal Purposes
At times it may become necessary or desirable to AxiomThemes, for legal purposes, to release your information in response to a request from a government agency or a private litigant. You agree that we may disclose your information to a third party where we believe, in good faith, that it is desirable to do so for the purposes of a civil action, criminal investigation, or other legal matter. In the event that we receive a subpoena affecting your privacy, we may elect to notify you to give you an opportunity to file a motion to quash the subpoena, or we may attempt to quash it ourselves, but we are not obligated to do either. We may also proactively report you, and release your information to, third parties where we believe that it is prudent to do so for legal reasons, such as our belief that you have engaged in fraudulent activities. You release us from any damages that may arise from or relate to the release of your information to a request from law enforcement agencies or private litigants.
Any passing on of personal data for legal purposes will only be done in compliance with laws of the country you reside in.